We’re excited to share that you’ll be among the first to experience our new and improved booking capabilities in the Virgin Active app at Claremont from 19 May! We’ve started to make several updates designed to enhance your booking experience and help us keep our classes running smoothly for all our members. The first enhancement to launch will be a waiting list…

Waiting List:

Join the Waiting List for Fully Booked Classes:
If a class is fully booked, you can now add yourself to a waiting list for that class directly through the app.

Waiting List Capacity:
The waiting list will allow up to 5 members to be added, so there are always a few spots available for those who want to attend.

Walk Ins:
Upgrades from the waiting list close 2 hours before a class. If any member fails to arrive for a class, priority will go to those waiting at the door, not those on the waiting list.

Booking Quota Applies:
Members can only join the waiting list if they have not already used their weekly booking quota of 8 bookings.

Automatic Addition and Notification:
If a spot opens up in a fully booked class, you will be automatically added to the class and notified via the app.