- 1. What qualifies as a workout?
A: Logging in, following and participating in a Virgin Active online training video for 30 + minutes or more within a day during the lockdown period. This could be 30 + minutes of workout in one session or multiple sessions done at different times but on the same day. Please note that the workout timing is rounded down so please bear this in mind when calculating the time of your workout and whether this qualifies as an official workout.
E.g. in session 1, a workout of 15 minutes and 40 seconds in done, in session 2 a workout of 17 minutes and 20 seconds is done. These sessions will be rounded down to 15 minutes and and 17 minutes respectively, totalling 32 minutes in the day.
If the member has not logged in to either of these then this will not be counted as a workout in terms of points.
- 2. How do I access the videos?
A: Access these via the Virgin Active mobile app or via
www.virginactive.coach. You will find a range of workout videos on this site, choose something that you feel like doing on the day.
- 3. What happens if the video does not play?
A: Reboot your device and try again after a few minutes. If you are still stuck, you can email
webadmin@virginactive.co.za during the lock down period.
- 4. Why does my online workout not reflect?
A: Your points from your online workout will show within 7 working days. If this does not show within 7 days, please email
webadmin@viginactive.co.za for any queries around workouts. Please note that certain devices / browsers may not be compatible and so workouts will not always register. Please check with our webadmin team if your workouts are not reflecting.
- 5. Will I get my points/benefits from Discovery Vitality for my online workouts?
Yes, Vitality members will get 50 points for doing a 30 + minute workout daily during the lockdown period only. Refer to point 1 for details of what constitutes a qualifying online workout. The member must log in to either the Virgin Active mobile app or to
www.myvirginactive.co.zaIf the member has not logged in to either of these then this will not be counted as a workout in terms of points.
- 6. Does each person need to login separately to be able to get points/benefits from Discovery Vitality?
A: Yes, in order to get your points, you need to log in as yourself. If you share a device with someone while doing your workout, only the person logged in will have the workout recorded.
- 7. Do I need to provide permission to Virgin Active to send my workout data to Discovery Vitality?
A: No, Virgin Active already has your consent, as per your membership agreement, which allows Virgin Active to share your data in order for you to benefit from Vitality points for your online workouts.
- 8. Do I need to do anything to send my data to Discovery Vitality to prove I did an online workout?
A: No, this will be done automatically, no need to do anything except your workout.
- 9. What do I do if I have forgotten my username and password?
A: Reset your login username or password by clicking on the tabs provided and an email temp password and reset option will be sent to you.
- 10. Where do I find the online workout videos?
A: Go to online workouts on the Virgin Active app or login in to virginactive.coach to find all the videos.
- 11. Who can I call for support if I need help navigating this site?
- 12. Do I need to be a Virgin Active member to be able to enjoy the online workouts?
A: Yes, if you are not a member and would like to join Virgin Active during this time, please visit
www.virginactive.co.za and go to our online join up page for membership options.